Frequently Asked Questions
Knowledge is power. Here is everything you need to know about your skincare journey.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link to follow your parcel's journey to your doorstep.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days of receipt for a full refund.
Are your products cruelty-free?
Yes, The INKEY List is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we sell in countries that require animal testing.
How do I know which products are right for my skin type?
You can use our 'Recipe Builder' tool on the website or contact our askINKEY team for a personalized skincare routine tailored to your specific concerns.
Do you ship internationally?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your products safe to use during pregnancy?
Most of our products are safe, but we recommend avoiding Retinols and Salicylic Acid. We always advise consulting with your doctor before starting a new routine while pregnant.